Worldwide Delivery

We aim to dispatch all international orders placed between Monday and Friday within 48 to 72 hours. Orders placed between 16:00 on Friday and 23:59 on Sunday will not be posted until at least the following Monday. Your order should then arrive at your address within 7 to 21 working days (which may extend to 28 working days or longer, depending on customs processing timeframes in the receiving country). If we need to delay posting your order for any reason, we will notify you via email.

Please note that our training programmes are dispatched immediately via email and are not subject to the above timeframes.

We cannot be held responsible for any lost or misdelivered parcels resulting from incorrect address information provided at the time of order. Please double-check your address at the checkout to avoid unnecessary delays or lost items.

If you're searching for UK shipping & delivery information, click here

 

We encourage you to consider the following when purchasing from outside the UK:

All import duties, taxes and customs charges are the customer’s responsibility in the receiving country. We DO NOT pay or collect customs duties and/or import taxes for any countries outside of the United Kingdom of Great Britain. All international orders are shipped DDU (Delivered Duty Unpaid).

VAT at the UK standard rate of 20% is charged on all applicable orders. The VAT amount is included in the displayed price. At checkout, a message will confirm the “tax included” in your total (if applicable). If you have any questions regarding taxes, or if you believe you have been incorrectly charged VAT, please reach out to us via email at info@aceofironapparel.com or contact us here. We will promptly review your order and issue a refund for any incorrect charges.

Exchanges/ Returns: No international returns or exchanges will be possible. Only returns for refunds.

All orders are sent via Royal Mails “International Tracked” service, or the Parcelforce "Worldwide" service. Both of which have a 7-21 day estimated time of arrival. Please also consider this when ordering.

 

DELIVERY RELATED FAQs
Below are our FAQs (frequently asked questions) regarding our international delivery operations. If you're here for information on returns & exchanges, you've come to the wrong place (you want this page).

 

WHAT DELIVERY SYSTEM/COURIER DO YOU USE?

All international orders are sent using either Royal Mails "International Tracked" service, or Parcelforce "Worldwide". Delivery timeframes vary depending on your location.

 

WHAT IF MY ORDER HAS BEEN MARKED "RETURN TO SENDER"?

We do not refund original postage costs if orders are returned to us for reasons not related to our operations, such as the customer failing to take delivery or collect items, providing incorrect address information, or being unknown at the address provided. We have fulfilled our obligation by posting to the address given, incurring costs. In these cases, we will refund only the cost of the items, not the shipping costs. A new order will be needed for another delivery attempt.

  

WHAT ARE YOUR DELIVERY/POSTAGE FEES? 

International shipping is £25 for parcels up to 2kg (about 10 t-shirts), increasing by £25 for every additional 2kg, up to 9kg (£125 total). Orders over 2kg may be shipped in separate parcels. See below for further information regarding international postage.

 

DO YOU SHIP TO US MILITARY ADDRESSES?

Yes, we can ship to US military post boxes: APO, FPO, DPO, and MPO. Please ensure that you provide us with all the required postal address information. In these cases, we will always confirm the address format before sending your order, so please keep an eye on your emails.

 

WHAT IF MY ITEM IS DAMAGED?

If your item has a fault, please let us know within 24 hours of receiving it. If not, it's your responsibility. Please note, we will require photographic evidence of any damage and will not act on word alone, as all our items are pre-inspected before dispatch.

 

I HAVE ENTERED THE WRONG DELIVERY ADDRESS (MY BAD), WHAT DO I DO NOW? 

We understand mistakes happen, but it’s crucial to ensure the correct delivery address is provided when placing an order, especially when the order is heading overseas. If the wrong address has been entered and the item has already been dispatched, we may not be able to stop the process. In such cases, the customer will be responsible for any return and reshipment costs (if this is possible).

If the occupier at the incorrect address does not return the item to us, we are unable to recover it and will not be liable for the cost. No refund will be issued. Should we be able to recover the item by other means (e.g. if the postal service marks the item as "return to sender"), it will be treated as per the information provided in the paragraph above "what if my order has been marked return to sender". In all cases, we will try to help as much as reasonably possible, but we can only act on the information you provide to us.  

We may contact you to confirm shipping details if there is a discrepancy, such as the first line of your address or postcode not matching the information in the British postal service international address library. If you fail to respond within 7 days, we will issue a full refund and return the item to stock. However, if your provided address matches, we will not reach out for further confirmation unless we hear from you.

So, please make sure all information is correct and accurate to avoid any delays, issues with your order, or financial loss.