Worldwide Delivery

We aim to dispatch all international orders placed between Monday and Friday within 48-72 hours wherever possible. Orders placed after 16:00 on Friday, or over the weekend, will usually be dispatched from the following Monday onwards.

Once dispatched, most international orders arrive within 7-21 working days. Please note that customs processing and local courier delays within the receiving country may occasionally extend delivery timeframes to 28 working days or longer.

If we ever need to delay dispatch for operational reasons, we’ll notify you via email as soon as possible.

Please note that training programmes and digital products are delivered immediately via email and are not subject to physical shipping timeframes.

All international customers are responsible for any import duties, customs charges, local taxes, or handling fees applied within the destination country.

Most international orders are shipped using DDU (Delivered Duty Unpaid) services. Orders shipped to the USA are currently sent DDP (Delivered Duty Paid) in line with the latest US import requirements, although local county or state-level charges may still apply depending on the destination.

VAT at the UK standard rate is included where applicable. If you believe you have been charged VAT incorrectly, please contact us directly and we’ll happily review the order for you.

At this time, we’re unable to offer direct exchanges on international orders.

If you’d like a different size or item, we kindly ask that the original item is returned for a refund and a new order placed separately. Customers are responsible for all international return shipping costs unless an item is confirmed to be faulty or incorrect.

Original shipping costs, customs charges, duties, and taxes are non-refundable for standard non-faulty international returns.

All international clothing orders are shipped using Royal Mail International Tracked services wherever possible.

Estimated delivery timeframes are typically 7-14 working days from dispatch, although customs processing and local delivery delays may occasionally extend this timeframe.

Tracking information will be sent to your checkout email address once your order has been dispatched.

International shipping starts from £12.50 for smaller orders up to 250g in weight.

Shipping costs increase depending on parcel weight, destination country, and shipping service requirements. Final delivery costs are automatically calculated at checkout before payment is completed.

We can ship to APO, FPO, DPO, and MPO military addresses where appropriate postal information is provided at checkout.

To help avoid delays, we may contact customers to confirm address formatting before dispatching the order. Please ensure all military address information is entered accurately and keep an eye on your emails following purchase.

While we’ll always do our best to assist where possible, we cannot accept responsibility for delays, losses, or returns caused by internal military mail handling systems.

If you haven’t received your order within the expected delivery timeframe, please contact us with your order number, shipping address, and checkout email address so we can investigate further.

Before reaching out, we kindly ask customers to check their dispatch confirmation email for tracking updates and allow sufficient time for customs processing within the destination country.

International orders can occasionally take up to 28 calendar days or longer depending on customs backlogs and local courier delays.

Orders returned to us due to failed delivery attempts, parcels not being collected, incomplete or incorrect delivery details, unpaid customs charges, or the recipient being unavailable at the address provided will be processed as returned-to-sender parcels.

In these situations, original shipping costs are non-refundable and additional postage fees may apply before an order can be re-shipped.

We kindly ask customers to double-check all delivery details before placing an order to help avoid unnecessary delays, customs issues, or returned parcels.

If your item arrives damaged or faulty, please contact us within 24 hours of delivery with clear photographic evidence so we can assess the issue promptly.

Where a fault is confirmed, we’ll provide return instructions and arrange an appropriate resolution, which may include a replacement, exchange, or refund.

Customers are responsible for ensuring all delivery information entered at checkout is accurate and complete before placing an order.

If an incorrect address has been entered and the parcel has already been dispatched internationally, we may not be able to intercept or recover the shipment. In these situations, additional shipping costs may apply if the parcel is successfully returned and needs to be re-shipped.

Unfortunately, if a parcel cannot be recovered due to incorrect delivery information being provided at checkout, we cannot accept liability for the loss.

Where address discrepancies are identified before dispatch, we may contact customers to confirm shipping details before processing the order further.