Returns & Exchanges

Our returns policy is simple, exactly as it should be. We always strive to provide high-calibre products and customer service. However, if you’re not satisfied with your gear for any reason, or just want to exchange it, we're here to help. The key points are below, but feel free to reach out with any questions—we're here to help:

• Tap here to arrange a return or exchange. This must be done within 14 days* of delivery.

• Items must then be returned to us within 30 days, unused, undamaged, and in their original packaging, alongside a note with your name and order number.

• Customers are responsible for return postage costs, except for damaged or otherwise faulty items, for which we'll refund up to your original shipping charge. Please be sure to get proof of postage, as we can't be held responsible for lost returns. For the most cost effective service, after we provide our returns address, please use Royal Mail.

• Exchanges of equivalent value are shipped back to you for free (UK orders only), but you'll need to cover the difference for higher-value items. We can't offer international exchanges, only returns for refunds.

• Refunds may take 5-10 working days to process. For non-faulty items that meet our return conditions, only the item's value will be refunded; original shipping costs are non-refundable.

• No refunds are issued for our training programmes once dispatched via email; please review descriptions thoroughly and ask questions before purchasing. "Don't worry, we'll delete it mate" doesn't count.

• Any orders "returned to sender" will be processed as a return. If this occurs, only the item cost(s) will be refunded, and a new order will be needed for another delivery attempt. We don’t refund postage costs if the issue wasn’t our fault, such as the customer failing to take delivery, not collecting items, providing an incorrect address, or being unknown at the address. Please double-check all details before making an order to avoid any dramas. This applies to both UK and international orders.

• For undamaged/non-faulty items, returns must be arranged within 14 days of delivery.
• For damaged/faulty items, returns must be arranged within 30 days of delivery.
• Any returns for a refund or exchange will not be processed after these timeframes.

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