Returns & Exchanges

Tap here to arrange a return.

We accept returns on unused, unworn items returned in their original condition and packaging within 14 days of delivery. Once your return has been approved, items must then be sent back to us within 14 days of arranging the return.

We’ll send you all the information you need to return your item, including a Royal Mail returns link to help make the process as straightforward as possible.

Customers are responsible for return postage costs. Returned items must be suitable for resale and free from marks, odours, damage, washing, or signs of wear. Unfortunately, we’re unable to refund items returned in a used condition.

We’re happy to offer exchanges on UK orders for items of equivalent value. Customers are responsible for the cost of returning the original item to us, however replacement items are shipped back out free of charge.

If exchanging for a higher-value item, you’ll simply need to cover the difference.

Tap here to arrange a return

At this time, we’re unable to offer direct exchanges on international orders, including the USA and Rest of World destinations.

If you’d like a different size or item, we kindly ask that the original item is returned for a refund and a new order placed separately. Customers are responsible for all return shipping costs unless an item is confirmed to be faulty or incorrect.

Please note that original shipping costs, customs charges, duties, and taxes are non-refundable.

Unless an item is faulty or incorrect, customers are responsible for return postage costs. Once your return request has been approved, we’ll provide the correct returns address along with a Royal Mail returns link to help make the process as straightforward and cost-effective as possible.

Local arrangements would need to be made for international returns.

We strongly recommend obtaining proof of postage and retaining it until your return has been processed, as we’re unable to accept responsibility for parcels lost during transit back to us.

Refunds are typically processed within 3-5 working days of your return arriving back with us.

For non-faulty items that meet our return conditions, refunds cover the item value only. Original shipping costs are non-refundable unless the item is confirmed to be faulty or sent incorrectly.

If you believe you’ve received a faulty or incorrect item, please contact us as soon as possible with your order number and clear photographs of the issue so we can look into it for you promptly.

Where an item is confirmed as faulty or incorrect, we’ll cover reasonable return postage costs and arrange either a replacement, exchange, or refund as appropriate.

Returns relating to faulty or incorrect items must be arranged within 30 days of delivery.

Due to the nature of digital products, training programmes and downloadable content are non-refundable once dispatched or delivered via email.

Please ensure you’ve reviewed the product description thoroughly before purchasing and feel free to contact us with any questions beforehand.

Any orders returned to us by the courier due to failed delivery attempts, parcels not being collected, incomplete or incorrect delivery details, or the recipient being unavailable at the address provided, will be processed as a standard return.

In these situations, original shipping costs are non-refundable and a new order will need to be placed should you wish to have the item re-sent.

We kindly ask customers to double-check all delivery details before placing an order, as AOIA cannot accept responsibility for parcels delayed or returned due to incorrect or incomplete delivery information.

Please do not send returns to our registered office address, as we’re unable to process returns there. The correct returns address will be provided once your return request has been approved.

Any items sent to the incorrect address may be delayed, refused, or returned by the courier, and we cannot guarantee recovery of parcels sent outside of our instructed returns process.

Your statutory rights remain unaffected by this policy.