Returns & Exchanges

Our returns policy is simple, exactly how it should be. We always strive to provide high-calibre products and customer service. However, if you aren’t satisfied with your gear for any reason, or just want to switch it out for something else, we're here to help. The key points are below, but feel free to ask us any questions:
  • Tap here to arrange a return or exchange. This must be done within 14 days of delivery.
  • Items must then be returned to us within 30 days, unused, undamaged, and in their original packaging, alongside a note with your name and order number.
  • Customers are responsible for return postage costs, except for damaged or otherwise faulty items, for which we'll refund up to your original shipping charge. Please be sure to get proof of postage, as we can't be held responsible for lost returns. 
  • Exchanges of equivalent value are shipped back to you for free (UK orders only), but you'll need to cover the difference for higher-value items. We can't offer international exchanges, only returns for refunds.
  • Refunds may take 7-14 working days to process.
  • No refunds are issued for our training programmes once dispatched via email; please review descriptions thoroughly and ask questions before purchasing. "Don't worry, we'll delete it mate" doesn't count.
  • Orders "returned to sender" are processed as returns. We don't refund postage costs if the issue isn't our fault, such as the customer failing to take delivery or collect items, providing an incorrect address, or being unknown at the address. Only the item costs will be refunded and a new order will be required for further delivery attempts. Please double-check all details before making an order to avoid any dramas.
Your statutory rights remain unaffected by this policy.