Delivery FAQs

We aim to have all orders placed between Monday and Friday dispatched within 24 hours (orders placed between Saturday and Sunday won't be posted until Monday morning). Your order should then be at your address 2-3 days later. If we must delay posting your order for any reason, we will always notify you via email.

 

DELIVERY RELATED FAQs
Below are our FAQs (frequently asked questions) regarding our delivery operations. If you're here for information on returns & exchanges, you've come to the wrong place (you want this page)

 

WHAT DELIVERY SYSTEM/COURIER DO YOU USE?

We use 'Royal Mail Tracked 48' for all UK clothing orders, delivering in 2-3 working days from dispatch (excluding Friday afternoons and weekends). You'll get a tracking number via email and occasional updates from Royal Mail. 'Shop Pay' is available at checkout for end-to-end tracking. Accessories like stickers and patches are sent via 'Royal Mail Untracked Second Class'. International orders use 'Post Office International Tracked', with delivery in 7-14 working days, sometimes up to 28 days due to customs delays.

 

WHAT IF MY ORDER HAS BEEN MARKED "RETURN TO SENDER"?

We do not refund original postage costs if orders are returned to us for reasons not related to our operations, such as the customer failing to take delivery or collect items, providing incorrect address information, or being unknown at the address provided. We have fulfilled our obligation by posting to the address given, incurring costs. In these cases, we will refund only the cost of the items, not the shipping costs. A new order will be needed for another delivery attempt.

  

WHAT ARE YOUR DELIVERY/POSTAGE FEES? 

UK shipping (excluding Channel Islands) is £4.50 for clothing (tracked), £2 for small accessories like stickers and PVC patches (untracked), and free for training programmes or orders over £45 (after discounts). We do not ship to UK PO Boxes. International shipping is £25 for parcels up to 2kg (about 10 t-shirts), increasing by £25 for every additional 2kg, up to 9kg (£125 total). Orders over 2kg may be shipped in separate parcels.

 

DO YOU SHIP WORLDWIDE?

Yes we do.  However, please note that we DO NOT pay or collect duties and/or import taxes for countries foreign to the United Kingdom of Great Britain. These taxes and duties are required (if applicable) to be paid for by the customer. 

 

DO YOU SHIP TO BFPO ADDRESSES?

Yes, if you are entitled to use the service, we can ship to BFPO addresses. Rates are £4.50 for clothing, £2 for small accessories, and £10 for orders over £70 for insurance. Please provide your BFPO Number instead of a postcode for faster processing through the BFPO system. Include your service number, rank, unit or regiment, and Op or location name too.

 

CAN I ASK FOR MY PARCEL TO BE DELIVERED TO A 'SAFE' PLACE?

You can leave special instructions for our courier during checkout, like leaving the parcel with a neighbour or in a 'safe place'. If you instruct Royal Mail to leave your parcel in a 'safe' or 'special' place, you accept responsibility if it is lost, stolen, or damaged, as it was delivered per your instructions. This does not apply to international orders.

 

WHAT IF I HAVEN'T RECEIVED MY ITEM?

If you need an update on your order, please provide your order number, shipping address, and checkout email. Without these details, we can't verify your purchase or investigate a lost item. Allow 7-10 working days for delivery before contacting us, and up to 28 working days for international orders. Check your 'order dispatched' email for the tracking number. If there are issues, like a delayed update, contact us ASAP for help. We prefer to resolve issues directly, so please approach us if you have any questions regarding your order. If you wish, you can also track your order using our websites 'chat bot' (technology is useful sometimes).

 

WHAT IF MY ITEM IS SHOWN AS "DELIVERED", BUT I DON'T HAVE IT?

If your order is marked 'delivered' but you don't have it, contact us immediately. It's rare but can happen due to courier mistakes. Check with neighbours and around your property first. We'll ask you to complete and return a 'Denial of Receipt' form before progressing with refunds or exchanges. If you suspect a crime, notify the police; otherwise, we'll handle it. Once the form is completed, we'll send a replacement. Cash refunds are only for items not readily available for resend. If your item is found later, let us know.

 

WHAT IF MY ITEM IS DAMAGED?

If your item has a fault, let us know within 24 hours of receiving it. If not, it's your responsibility. If it arrives damaged, send it back using '1st or 2nd Class Signed For' services. We'll refund the return costs up to £4.50 with a postage receipt. Using a more expensive service won't increase the refund.

 

I HAVE ENTERED THE WRONG DELIVERY ADDRESS (MY BAD), WHAT DO I DO NOW? 

We get that mistakes happen, but please ensure the correct delivery address is entered when ordering. If the wrong address is entered after dispatch and we can't do anything to stop the process, the customer will be charged for the return and reshipment. Original shipping costs are non-refundable. We may contact you to confirm address details; failure to respond within 7 days will result in a refund and return to stock